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Customer Service
- Shipping & Delivery
- Prices
- Billing
- Returns
- Ordering
- Payment
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders for in stock items received before 10:00 a.m. EST are shipped the same day. All orders in the continental U. S. are shipped UPS ground delivery. Orders shipped outside the continental U. S. will incur extra charges. Rush delivery is available for an additional charge.
- Prices & Promotions
- All prices listed are effective January 1, 2010, and are subject to change without notice. Prices do not include shipping and handling charges.
- Billing
- We extend credit on school orders only. During the check out process, under "Payment Information" click >Bill to Account." You must enter your TAKE TENN Publications customer number and school name for your order to be processed on credit. For an order to be eligible for credit terms the invoice must be sent to the school address. All other orders can be charged to VISA, MasterCard, Discover or American Express.
- Returns
- Please call (888) 200-6414 for a Return Authorization Number or download our RAN Request Form and fax it to 423-622-7461. Delivery will be refused without a Return Authorization Number written on the outside of the box. Return postage is the school's responsibility. Items returned must be accompanied by the packing list and be in original, resalable condition. A 10% restocking fee may apply. Items returned are at customer’s risk; TAKE TENN Publications is not responsible for loss of or damage to returned shipments. For your protection, we recommend that you insure your package against loss. In addition, you should request a delivery confirmation. Once we receive your returned materials, we will credit your account with the full purchase price of the returned item, excluding shipping and handling charges and a 10% restocking fee, if applicable. No returns after 90 days.
- Ordering
- We take great care in filling, checking, and packing your order. On rare occasions when a package is damaged in shipment or there is a discrepancy in your order, please notify us within 10 days.
- Payment
- All payments must be made in U.S. dollars. All invoices are net 30 days. We extend credit to school orders only. For an order to be eligible for credit terms the invoice must be sent to the school address. All other orders can be charged to VISA, MasterCard, Discover or American Express.
- Viewing Orders
- To see what you've ordered in the past, go to "My Account" at the top of the page and click on "My Orders" in the left hand column.
- Updating Account Information
- It is easy to update your account information at any time. Just click on "My Account" at the top of the page. You'll be able to change your contact information, shipping address, and password.